1. Introduction
GoldenVault Canada Ltd. ("GoldenVault," "we," "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our licensed online casino platform.
2. Information We Collect
Personal Identification
- Full name, date of birth, and government-issued ID (required for KYC)
- Email address, phone number, and mailing address
- Financial information including payment card details
- Tax identification numbers where required by law
Usage & Technical Data
- IP address, browser type, device information, and operating system
- Pages visited, time spent, and navigation patterns
- Gameplay data including bets placed and session durations
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
- To verify your identity and age per AGLC licensing requirements
- To process deposits, withdrawals, and financial transactions
- To detect and prevent fraud, money laundering, and underage gambling
- To provide customer support
- To send promotional offers (with your consent)
- To comply with AML/KYC legal obligations
4. Legal Basis for Processing (PIPEDA)
We process your personal data under: (a) performance of a contract; (b) legal obligation — AGLC, AML, and tax laws; (c) consent — marketing; (d) legitimate interests — fraud prevention and security.
5. Data Sharing
- Regulators: AGLC, AiGC, and law enforcement as required
- Payment processors: Interac, Visa, Mastercard
- Game providers: NetEnt, Microgaming, Pragmatic Play and others
- Security partners: identity verification and AML screening providers
We never sell your personal data to third parties for their own marketing purposes.
6. Data Retention
We retain personal data for as long as your account is active and for 7 years thereafter, as required by AGLC licensing and Canadian financial regulations.
7. Your Rights
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion (subject to legal retention obligations)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
Contact: [email protected]
8. Security
We use 256-bit SSL encryption, two-factor authentication, regular penetration testing, and strict access controls to protect your information.
9. Changes to This Policy
We will notify you of material changes via email or a prominent site notice at least 30 days before changes take effect.
10. Contact Us
GoldenVault Canada Ltd., Suite 800, 10180 — 101 Street NW, Edmonton, AB
T5J 3S4
Email:
[email protected] ·
Phone: 1-888-2583-542