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Our Commitment
GoldenVault Casino is registered with AGLC and takes responsible gambling seriously. We implement robust safeguards that protect our players and promote healthy gambling habits. Gambling is entertainment — it should never be a way to make money, solve financial problems, or escape personal difficulties.
Player Protection Tools
All tools are available in your Account Settings at any time:
Self-Exclusion
You can self-exclude from GoldenVault for a minimum of 6 months up to permanently. Register at SelfExclusion.ca to exclude from all AGLC-licensed iGaming sites in Alberta simultaneously. Contact us to self-exclude: [email protected] or 1-888-2583-542. Self-exclusion requests are processed immediately.
Signs of Problem Gambling
Ask yourself these questions:
- Do you gamble with money you can't afford to lose?
- Do you find yourself gambling longer than planned?
- Do you think about gambling when you're not playing?
- Do you return to gambling to win back losses?
- Do you hide your gambling from family or friends?
- Has gambling caused financial, relationship, or work problems?
- Do you feel anxious or irritable when you can't gamble?
Two or more? Please seek help. Call 1-866-332-2322 (Free · 24/7).
Protecting Minors
GoldenVault operates a strict 18+ policy with age verification at registration. We recommend parents use parental controls: Net Nanny, CyberPatrol, GamBlock.
AML & Integrity Monitoring
GoldenVault maintains AML and KYC policies per the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Suspicious betting activity is reported to an Independent Integrity Monitor as required under AGLC Standards and Requirements for Internet Gaming.
Contact Our Responsible Gambling Team
Email:
[email protected]
Phone: 1-888-2583-542 (24/7)
Live Chat: Available in your
account dashboard